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Local Authority > Walsall Public Health > Coronavirus (COVID-19) > Suspected/ Confirmed case of COVID-19

Management of a suspected / confirmed case in an education setting 

This information is currently being updated by the Walsall Public Health team in preperation for the new academic year 2021/2022

Please note that, as COVID-19 is a rapidly evolving situation, guidance may change with little notice. Therefore we advise that, in addition to familiarising yourself with the content of this document, you also refer to the relevant national guidance

Section 1 - Keeping you safe in your setting: Do not come into the building in these scenarios ( Including information for parents and carers) 

Section 2 - What to do if you or someone in your setting develops symptoms

Section 3 Management of a single confirmed case

Section 4 Further confirmed case/s Arrangements for management of a possible outbreak

Section 5 - Information on COVID-19 Testing (Including how to access local testing sites, school testing kits and re-ordering kits)

Section 6 - Who might need to self-isolate? (Including definitions of a close contact, scenarios, diagrams explaining self-isolation) Including examples of                        good practice on how to reduce the numbers who might be required to self isolate

Section 7 - NHS COVID-19 App and QR Codes for education settings 

Section 8 - Frequently Asked Questions

Section 9 - Translated information in community languages

Section 10 - Key Contact Numbers

Supporting Documents

Key Contact Numbers

For COVID-19 queries related to educational settings

All Walsall education settings that have any concerns / queries about coronavirus please contact

Weekdays and

Outside of educational hours or weekend (8am –8pm) for Covid Related queries


Walsall Health Protection Hub on-call team


Tel: 01922 658065


Email: walsall.healthprotection@nhs.net  


To notify suspected outbreaks (2 or more people who have tested positive cases) please contact Walsall health protection hub at the above address or  Public Health England West Midlands Health Protection Team & complete Appendix 2 as appropriate – returning to walsall.healthprotection@nhs.net

Weekdays 9am – 5pm



0344 225 3560 (option 0, then option 2)

Or online at https://surveys.phe.org.uk/TakeSurvey.aspx?SurveyID=n4KL97m2I


Out of Hours PHE Contact:

Public Health England first on call via West Midlands Ambulance Service First Response

01384 679031

Walsall Health Protection Hub


Tel: 01922 658065

Email: Walsall.healthprotection@nhs.net


Booking a test


Please book via


 Online https://www.nhs.uk/conditions/coronavirus-covid-19/testing-and-tracing/get-a-test-to-check-if-you-have-coronavirus/

Call 119

Sourcing additional testing kits as a school




DfE Coronavirus Helpline (reporting of positive cases)


0800 046 8687 and selecting the option for reporting a positive case.

(Monday to Friday from 8am to 6pm, and 10am to 4pm on Saturdays and Sundays)

Please also report any cases to the Walsall Council Public Health – Health protection team so we can provide local support and manage local outbreaks



Page updated 29/07/2021