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Local Authority > Walsall Public Health > Coronavirus (COVID-19) > Suspected/ Confirmed case of COVID-19 > Management of a single confirmed case

Management of a single confirmed case

You might be notified by a parent / carer, a member of staff, NHS test and trace or the local test and trace team that you have a positive case in the school.

Action required by education setting

Please report any positive cases of COVID-19 to the Walsall health protection hub to

Public Health On-call team - 01922 658065 (8am-8pm 7 days a week) walsall.healthprotection@nhs.net

Further action may be required 

Once you are aware of a positive case at your school further action is required to prevent further transmission of COVID-19 in your setting. We will need to self-isolate all the children and adults who are close contacts of the child. This is likely to be the bubble and teacher of that case.

Find out more on who might need to self-isolate 

The social distancing measures put in place by educational settings outside the classroom should reduce the number of other direct/close contacts.

Tracing close contacts in school

The head teacher / early years manager or appropriate member of the leadership team at the educational setting will work with a member of the health protection hub to identify direct and close contacts of the case .This will look over a period of 48 hours prior to the child or staff member becoming ill upto/including their last day at school/educational setting.

If the child is asymptomatic (shows no symptoms) then this will be 48 hours before the date of the COVID test. 

It will assist and expedite the process if the educational establishment could gather as much of the following information to provide to Walsall Health protection hub;

  • Where possible create a list of close contacts that need to leave the setting to self-isolate at home for 14 days (The list of close contacts is anyone who has been within 2m of the positive case) 
  • Secondary schools should be able to provide a class list(s)  
  • Confirm how the case has travelled to school
    • Travelled to school on school transport and if so which one and in which seat
    • Car share
    • Walked alone or with others  
  • Confirm the last date the individual was in school
  • Confirm the date of the test was taken
  • Confirm the date of the positive test result  
  • Confirm if they have any siblings and the education setting they attend (These would also be required to self-isolate if in a household or support bubble)
  • Confirm the individuals activities and movements within the school (including break and lunch times, staff room areas, break out areas, after school clubs) 
  • Confirm that the children / staff who are identified as close contacts were present in the setting on the days that the positive case was in school. If they were absent for health reasons this would need to be reviewed but could still attend school. If they were absent for other personal reasons, they can still attend school.
  • Share contact details of the positive case so that contact can be made by the on-call team for further investigations

Action Required by setting


Advice from the Walsall Health protection hub could include;

  • Review assessment of risks to minimise further transmission in the setting
  • Sending a letter to parents of close contacts. A model letter can be provided by the health protection hub. The letter will inform parents / carers that their child will need to self-isolate for 14 days since last contact with case. If their child develops symptoms, to contact the school and to get tested.
  • Sending a letter to all parents that there is a positive case in school. A model letter can be provided by health protection hub. The letter will inform the school community to remain vigilant; to inform them all was being done to

If you would like this information in a flowchart Click here

What should close contacts do?

Close contacts will not be tested unless they develop symptoms (the national or local test and trace service may provide additional advice on this).

If a child is a close contact and develops symptoms, then the parent/carer should arrange for the child should book a test via NHS UK or by contacting NHS 119 via telephone if they do not have internet access. This would also apply to any parent or household member who develops symptoms.

If a staff members is a close contact and develops symptoms then they can apply for a test via https://www.gov.uk/apply-coronavirus-test-essential-workers.


Find out more on what to do if there is more than one positive case in your education setting  


Page updated 28/10/2020