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Traded Services > Business Support > ICT Infrastructure Services

Our service at a glance


A comprehensive range of technical services and high-quality technical support for ICT systems designed to improve the usage of ICT whilst reducing the burden on teaching and management staff.

Services that are designed to take account of local and national strategies and also fit with the Framework for ICT Technical Support (FITS) and we can also offer schools assistance in implementing this.

Why choose us?


Well-maintained ICT systems and networks are available when required and can provide support to the school’s use of ICT and minimise the disruption to the main operation of teaching and learning.

The services are delivered by a team trained and accredited to recognised technical and industry standards with extensive experience and knowledge of the education sector.

We work closely with partners such as RM, Stone and DLink to ensure that all staff are always aware of the latest advances in their products.

We are accredited by RM Education for the provision of high-quality ICT services to schools.

Being integrated within the local authority we understand the education environment including:

  • Whole school ICT networks for both administration and curriculum use
  • Management information systems (SIMS, Facility etc)
  • Whole school network solutions such as managed wireless
  • New initiatives such as learning platforms
  • Acting as a gateway to more sophisticated advice for major projects
  • Regular scheduled technical visits
  • Curriculum and admin server support
  • Remote back up of Community Connect 3 and 4 servers

Don’t take our word for it


The IT support team have been a great help to us at St Mary of the Angels in recent years. The professional attitude we have received, coupled with the speed of response and appropriate pace of callouts have been a credit to the team. Many thanks

Claire O’Hara – Head teacher at St Mary of the Angels


Standard Service Desk, server support and MIS database backup

Nursery and Special Schools – £450 per site

Primary Schools – £1570 per site

Secondary Schools – please call for costs

Ad-hoc call out visits – £50 per hour

Scheduled Technical Visits

£115 per 3hr visit

Order form

Information Services and ICT Service Level Agreement 18/19

Find out more

Richard Brookes – Schools ICT Delivery Manager

or the Schools Service Desk on 01922 653000
Email: ictschoolsservicedesk@walsall.gov.uk