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Traded Services > Business Support > Human Resources


About us

Welcome to the Human Resource (HR) Service provision website. This site provides guidance and details on the range of services available for you to purchase. Human Resources is built up of different services they include:

Walsall Council’s Human Resource Services delivers excellent, diverse, customer focused, front line HR support services to a variety of educational establishments, across several boroughs. We have expanded the services we offer further in recent years to  external Multi Academy Trusts, services developed through our drive for excellence and customer satisfaction.

For our existing schools and customers  link.walsall will provide further information and invaluable guidance on the range of services you have bought back. If you are a new or interested party who would like further guidance on how to buy back any of our HR services please see “Our service at a glance” section above for the relevent contact details.

Why choose us?

We have extensive experience in the education market. We draw upon a wide range of professional skills to provide an excellent service delivered by highly committed transactional and specialist service teams with many years of proven experience within this field. All schools have a named contact/ advisor for each HR function, who will act as a liaison with all parts of the HR service, maintaining transparency, creating close working partnerships with our schools and customers and proactively working with you to enable continuous service improvements, delivering a more efficient service, committed to cost effective processes. We are mindful that budgets for our schools and customers are decreasing, year upon year, and with that in mind HR remains committed to offering high quality services, that best suit and meet our customers’ needs, seeking to only recover costs. We are not operating for profit but deliver competitively priced services which add value. All schools and educational establishments subscribing to our HR services will have access to a secure website called link.walsall . This website contains all of our policies, procedures and templates, regular updates on employment law and workforce news items. Walsall Council’s HR function is an agile, professional, highly committed service which will work with you to meet the increasing demands and challenges you face in a continually changing environment. We can support you through changing status or restructuring to ensure statutory and documentation requirements are met. Incorporating a positive attitude and a continual focus on this ever changing arena we have maintained strong, working relationships with our schools that have converted to academies.

Service Standards

We are committed to delivering comprehensive and professional HR,advertising, consultancy, recruitment, payroll and health and safety services which meet the needs of all educational settings; ensuring compliance with all statutory and corporate standards. Specifically the service will:-

  • Be professional, polite and responsive to your needs
  • Use appropriately trained, competent and experienced staff to provide services, who understand the needs of educational establishments and local conditions of service
  • Ensure all services conform to relevant statutory legislation, national and local standards and best practice
  • HR will always aim to achieve 100% performance against the agreed service levels.


Standard hours of service

The services are available between 0845 hrs and 1715 hrs Mon to Thurs and 0845 hrs to 1645 hrs Fri (excluding public holidays). Services can be provided outside of these hours by mutual agreement, unless otherwise specified/ agreed as part of the HR buy back of services, and will attract additional charges.